PROVIDORIUM – FULL TERMS & CUSTOMER POLICY

Last updated: March 2026

1. PAYMENTS, ORDERS & CANCELLATIONS

1.1 Payment Methods

Providorium accepts:

• Major credit cards
• Google Pay

All payments must be received in full before an order is processed.

1.2 Cancelling or Adjusting an Order

To cancel or modify your order, please contact: info@providorium.com.au
If your order has not yet been picked or packed, we can cancel or adjust it immediately.
Once preparation has begun, changes may no longer be possible.

1.3 Order Cancellations by Providorium

Providorium reserves the right to cancel any order at any time (e.g., pricing errors, stock discrepancies, security concerns).
If we cancel an order, you will receive a full refund.

1.4 Gift Cards

Digital gift cards are available for purchase on our website. Gift cards are non‑refundable once issued, unless required under the ACL.

2. SHIPPING, DELIVERY & HANDLING

2.1 Delivery Fees

• Sydney Metro: $20 flat rate
• Sydney Metro Free Delivery: for orders above $99
• Domestic Shipping (outside Sydney Metro): via third‑party freight forwarders. Rates start at $24.95 (subject to carrier pricing; please check the shipping calculator for accuracy).

PLEASE CHECK RATES AND UPDATE IN T&C AND IN PROVIDORIUM WEBSITE

2.2 Delivery Timeframes

• Sydney Metro: Estimated delivery window of 1–5 days
• Domestic Shipping: Usually 3–10 business days
  Delays can occur due to weather, traffic, peak periods, public holidays, and unforeseen carrier events.

Delivery windows are estimates only and not guaranteed.

2.3 If You Are Not Home

If no one is available to receive the delivery, our driver will leave your order in a safe‑drop location, meaning a reasonably secure and discreet place on your property.

If you do not want safe‑drop, you must inform us in writing before dispatch.

2.4 Transfer of Responsibility

Responsibility for your order transfers to you once the delivery has been made, whether:

• Handed to someone at the address, or
• Left in a designated safe‑drop location

After delivery, Providorium is not liable for theft, loss, or damage.

This does not limit your rights under the Australian Consumer Law relating to faulty, damaged, unsafe, or misdescribed goods.

2.5 Ensuring Smooth Delivery

Please ensure your delivery address and access instructions are accurate.
Providorium is not responsible for delays or failed deliveries resulting from:

• Incorrect addresses
• Locked gates, building restrictions, or unregistered unit numbers
• Inaccessible areas

2.6 Perishable & Temperature‑Sensitive Items

While we pack items as appropriately as possible, we do not refrigerate goods after delivery.
If left in safe‑drop areas, perishables may be exposed to temperature changes.
Please retrieve deliveries promptly to maintain quality.

2.7 PO Box Deliveries

We can ship to PO Boxes; however, shipments to PO Boxes dispatch once weekly, and may result in minor delays.

2.8 International Shipping

We currently ship within Australia only.

3. RETURNS POLICY

3.1 Change‑of‑Mind Returns

Providorium does not offer refunds or returns for change‑of‑mind purchases.
At our discretion, we may accept returns of products that are:

• In original packaging
• Unopened
• Unused and undamaged
• Returned within 14 days of invoice date

Return postage is the responsibility of the customer.

3.2 Faulty, Incorrect, or Damaged Goods

Your rights under the Australian Consumer Law are fully preserved.
If your goods are:

• Faulty
• Damaged before or at delivery
• Not as described
• Incorrect

You are entitled to a repair, replacement, or refund, depending on the nature of the issue.

Please contact info@providorium.com.au so our team can assist.

4. PRODUCT AVAILABILITY

Product availability varies due to seasonality, supplier limitations, and stock cycles.

If a product is marked “Out of Stock”:

• Providorium cannot guarantee when or if it will return
• Customers are encouraged to check the product page for real‑time stock updates
• You may contact us for more information

Some items are restocked regularly, while others may be limited‑edition or discontinued.

5. PROMOTIONS & LOYALTY

5.1 Promotions

Providorium periodically runs promotions on selected brands and products.
We notify registered customers via email and publish offers on our website.

5.2 Loyalty Points

We do not currently offer a points‑based loyalty program.
However, we value our regular customers and may provide:

• Special discounts
• Gift cards
• Exclusive offers

6. LEGAL DISCLOSURE & POLICY UPDATES

Providorium reserves the right to amend:

• Website content
• These policies
• Product information
• Delivery terms
• Pricing

Such changes can occur at any time and take effect upon publication.

7. CONTACT DETAILS

For any questions regarding orders, returns, delivery, or product availability:

info@providorium.com.au

 

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